UK orders and shipping
Via our Royal Mail service, we ship to mainland England, Scotland, Wales, Northern Ireland, Isle of White, Jersey, Guernsey and Isle of Man. This excludes the Republic of Ireland.
Via our DPD next day service (which is an optional paid service), we ship to mainland England, Scotland and Wales. This excludes the Scottish Islands & Highlands, Northern Island, The Republic of Ireland, Channel Islands and Isle of Man.
Orders placed via our website from Monday to Friday will be processed and shipped usually the same day if ordered before 2pm, otherwise the next working day. Orders placed after 2pm from Monday to Friday or anytime over weekends and bank holidays will be processed the next business working day.
We offer a standard 2-4 day UK delivery option and an express 1-2 day option via Royal Mail. We also offer a next day/24 hr courier option via DPD for orders placed before 2pm. All options are available to select during the checkout process. Delivery time frames are based on Monday to Saturday delivery for Royal Mail and Monday to Friday for DPD.
Delivery fees are charged on all purchases less than £40. Order valued at £40 and above have free standard UK delivery and orders valued at £100 and above are upgraded to a free express delivery service. Additional free delivery may be offered during promotional periods or with promotional codes. You may still choose to select an express or next day UK delivery service for a fee.
Once your order has been placed via our website you will receive a confirmation email from us and then a separate email with tracking information once your order has been shipped.
Once your order has been passed to our shipping carrier/s we are not able to take responsible for delivery delays or if a package is not able to be delivered to you due to address errors or if you are not at the address to receive it. So please keep an eye on the tracking information you will receive from us via email.
We do not ship to business forwarding addresses or PO Boxes and will automatically cancel such orders.
European international shipping
We are unfortunately no longer able to ship to the EU as a result of the additional customs fees and VAT requirements that Brexit has resulted in. We hope to find a solution for EU shipping soon.
EU countries we no long ship to: Republic of Ireland, Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Iceland, Liechtenstein, Norway.
Rest of world international shipping
Delivery timeframes vary depending on the country so please allow for between 1- 3 weeks for your order to arrive after shipping. Shipping will be via Royal Mail, DPD or DHL.
Countries we ship to: Australia, New Zealand, USA, Canada, Brazil, South Africa, United Arab Emirates (UAE), Israel, Japan, Korea (Republic South), Thailand, Lebanon, Malaysia, Indonesia, Singapore, India, Egypt, Hong Kong, China and Turkey.
Your country may charge you customs and import duties on packages entering your country from the UK. If this is the case for your country, once your order leaves mainland UK via our shipping carrier and passes to your country customs authority you will be contacted for payment of customs or import duties, if they apply. Payment is your responsibility – we do not pay for anything to be released from shipping carriers or customs to you.
Your package will not be released or delivered to you until you complete payment of any requested duties. Customs duties vary from country to country so we are unfortunately unable to advise on what they may be. Customs departments and shipping carriers do have the right to hold items, which can delay delivery and we are unable to do anything about this.
If you choose not to pay the requested duties on import, the package will be returned to us. In this case, once the package is received by us and checked to ensure it has not been opened or tampered with, we can issue you a refund less any shipping already paid by you and less the import handling fees charged to us for its entry back into the UK.
Please consider that your purchase online with us and shipping fees do not include possible taxes or duties which may be applied by customs authorities or shipping carriers on delivery into your country – nor for the additional fees to ship your order back to us if you choose to reject receipt of it. The payment and knowledge of taxes and duties that may apply to your purchase are your responsibility and we do not reimburse customs or duties costs.
For more information on what duties and taxes may be payable by you prior to the delivery of your parcel, we strongly recommend checking your local customs website or contacting them directly prior to placing your order.