Returns & Replacements

You like getting great body care and we love happy customers, but sometimes things do go wrong. In the instance of a product arriving damaged, defective or missing from your order we ask that you email us at info@messiahandeve.co.uk within 14 days of the package being received with your order number and a photo of the packaging as it was received and either the damaged items or in the case of a missing item, everything that has been received in the order. We can ship you a replacement product or issue you a refund back to your original form of payment.

For any other return requests please email us at info@messiahandeve.co.uk within 14 days of receiving your order with your order number and return reason. Products returned to us must be unopened and unused and will need to be shipped back to us within 14 days of your return request and at your own cost. Please keep proof of your return postage as we are unable to take responsibility for any lost or damaged goods that are returned to us. Approved refunds will be paid back to your original form of payment and less any shipping and/or custom fees.

Please keep in mind that our fragrance strengths vary between products and while they are made to last on your skin this longevity can differ significantly from person to person.  You may find that one product fragrance will last longer than another, particularly when comparing wash off products to leave on skin products.

Order changes and cancellations

We like to process your order as quickly as possible so you can start enjoying your body care without delay. Once your order and payment are confirmed, we prepare it for shipping immediately. This unfortunately means we are unable to make changes or cancel your order once it is placed.